Continuity

Our Business Continuity Practices are ISO 27001:2013 certified.

Our service delivery centers are protected against:

  • Power failure by two layers of standby sources: uninterrupted power supply systems and diesel generators.
  • Internet bandwidth failure by sourcing bandwidth supply from two vendors supplying through two media (digital lines and wireless) in the last mile and two alternate routes for international bandwidth
  • Storage failure by RAID disks and continual processes to back up data in remote locations
  • People availability failure by maintaining a designated level of trained buffer resources as standby in other service delivery programs
  • Delivery center non availability by pairing each of our delivery centers with a back-up among our other delivery centers

Our back-up delivery centers:

  • Conform to the same specifications for access control, monitoring and data protection as the main delivery centers
  • Contain enough surplus infrastructure to meet agreed levels of back up capacity for your mission critical processes
  • Have an independent network, ring fence, servers, log-in controls, storage, systems and applications (including intranet, emails and web applications).
  • Are independently connected to the internet and have an independent virtual private network connection to your premises
  • Are interconnected with their main delivery center