Quality

DataTracks' global delivery centers are certified for ISO 9001:2015 quality standards by TUV of Germany.

Our work processes are structured to meet your requirements of quick turnarounds, on-time delivery, free of errors and for a fixed price irrespective of the number of times you desire to revise your document.

Our quality practices include:

  • Identification, measurement and continuous improvement of service level metrics
  • Use of Knowledge Management Systems to share learning and solution
  • Emphasis on training and on retention of trained resources
  • Alignment of employee objective with program objective through incentives
  • Analysis of all errors and delay to identify root causes
  • Partnering with clients for solutions
  • Leveraging technology to the maximum to automate processes
  • Independent quality reviews in every team